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FAQs

Subscription

How does the NUEOS refill plan work?

Upon subscribing, you'll receive the Starter Kit. Subsequently, you'll receive refills of toothpaste and mouthwash tablets to maintain your oral health routine.
Where does NUEOS deliver?

Currently, NUEOS offers delivery exclusively within the UK.
How much does it cost?

See the product page for more details
How can I contact customer support?

For assistance, use the contact us page or via the chat functionality.

How long does it take to deliver?

Typically 2 to 3 days. We ship 7 days a week and use the Royal Mail 48hr service. Order by 2.30pm for same day processing.
What do I receive with my NUEOS subscription?

The Starter Kit comprises the Light Bath device, 124 toothpaste tablets, and 124 mouthwash tablets (2 months), two reusable storage tins and a metal travel tin. Then regular refills of the toothpaste and mouthwash tablets.

See subscription page for full details.
Can I cancel my subscription?

Contact the customer service team.
How do I use the Light Bath device?

Detailed usage instructions are provided in the How To Use section of the website
Is delivery included in the subscription?

Yes, delivery is included for subscribers within the UK.
What if I’m not satisfied with my NUEOS experience?

If you are unhappy within the first 100 days, let us know. Return the Light Bath and metal tins and we will refund the price of the Starter Kit.
Will I be reminded before each refill ships?

You will get an email notification. Don’t worry everything is on autopilot. You dont’t need to do anything. 

Can I pause or skip a delivery?

Refills are automatically sent every two months. If you need a break or to skip a delivery please contact our support team.
Can I update my address or payment method?

Log into your account and update the details, or contact the support team who will be pleased to help you.

Sustainability and Ethics

What sustainable features does your product packaging have?

Yes, our packaging is designed to minimise environmental impact:

  • Toothpaste and mouthwash tablets come in refill pouches. Just decant into the reusable aluminum tins.
  • The outer packaging is made of recyclable cardboard, and is recyclable.
  • The refill pouches are made of paper–aluminum composite material: the outer layer is recyclable paper, and the inner layer is aluminum foil, which helps preserve freshness while reducing plastic use.
  • LED light device is packaged in a recyclable tinplate container and built for long-term use, helping to reduce electronic waste.
  • The Light Bath is rechargeable, and uses a USB C cable. Common in most houses, so no charger is supplied.
Are your ingredients environmentally friendly and transparently sourced?

Yes, we prioritise biodegradable, non-toxic ingredients, and strive to maintain sourcing transparency.We strictly avoid synthetic microplastics, SLS (sodium lauryl sulfate), and parabens.
Are your products vegan?

Yes, all our products are formulated without animal-derived ingredients, including beeswax, lanolin, or gelatin.
Are your products tested on animals?

No, we never test on animals and only work with suppliers who uphold the same cruelty-free principles.
Do your manufacturing facilities follow ethical labour practices?

Yes, see our policy.
Does your supply chain support sustainability principles?

Yes, our facilities meet environmental compliance standards, and we actively reduce our carbon footprint through local sourcing and optimised logistics.
Are your tins and sachets recyclable or reusable?

Yes. The sachets can be recycled. Just follow any specific instructions from your recycling provided. The tins are metal, some regions made need the paper label removed.
Where are NUEOS products made?

Designed in Switzerland, made in China.

Orders and Usage

How do I manage my subscription?

You can log into your account and manage all your details there.

What is the returns policy?

Details regarding returns can be found in the Terms and Conditions section of the website. But in short - if something isn't right - let us know, send it back and we will fix any problem.
Can I ship out of the UK?

As of today No. We will be launching in new markets soon.

What will be on my card statement?

We will show up on your statement as Wizesmile Ltd.That it is the company's legal name.
Is there a minimum commitment period for the subscription?

12 months (Starter Kit and 11 months). Full subscription terms are outlined in the Subscription Terms section.

Can I use if I am pregnant?

It is always best to check with your doctor or gynecologist if you are unsure, especially if you have any other nested conditions or concerns. There are nothing known in the ingredients, nor LED process that should cause harm. If it doubt please seek your own advice.

Can I use if I have a medical issue?

It is always best to check with your personal doctor if you are unsure, especially if you have any other nested conditions or concerns. There are nothing known in the ingredients, nor LED process that should cause harm. If it doubt please seek your own advice.

Can children use NUEOS?

There is no specific reason not too to let them, however, children sometimes have different needs. Best to check with your family dentist if in doubt.

How do I manage the refills?

That is taken care of for you. We will charge your card on file on every regular dispatch.
How do I update my shipping or billing details?

Log into your account and update there or talk to the Support team.
What payment methods do you accept?

Visa, Mastercard, Google Pay,, Apple Pay, AMEX, Shop (Shopify), Diners club, Discover card, Maestro card and Union Pay.

How Does It Work

What are the 4 steps?

1) Floss - use floss or dental sticks to remove any physical debris from your teeth and gums.
2) Bathe - chew a toothpaste tablet, and move around your mouth. Then use the Light Bath for a minute.
3) Brush - use a wet toothbrush. Either a manual or electric toothbrush. No need for your old toothpaste here.
4) Wash - crunch a mouthwash tablet if you like the extra post-hygienist freshness.
Toothpaste Tablet

After you have removed physical debris, suck then chew the toothpaste tablet. Ensure you move the foam around all your teeth for the best results.

Light Bath

The Light Bath should be used in conjunction with the toothpaste tablets. The LED light works to enhance the toothpaste ingredients on top of the red and blue light benefits.

Toothbrush

In step 3. Use your wet toothbrush, manual or electric to work with the toothpaste tablet's natural foam.
Mouthwash

The mouthwash tablet is designed for extra post clean freshness. Suck it for a second before chewing. Spit any residual at the end.

Light Bath

What are the benefits of the red and blue lights?

Our booster light - Natural Glow - uses two types of visible light LEDs: blue and red. The blue light is known for its safe properties in enhancing and accelerating the removal of blemishes from the teeth surface. It works optimally in conjunction with the active whitening ingredient PAP in our toothpaste tablet.

The red light provides mild, targeted heat to the teeth and gum surfaces, including the gum pockets. This effect helps to deep clean and nourish the teeth and gums before brushing, enhancing the efficacy of the toothpaste active ingredients, such as HAP, to protect your tooth enamel.
How do I charge the Light Bath

Stand the Light Bath in its docking station. This uses a USB C cable (supplied).

Where should I charge the Light Bath

Anywhere you have a USB C cable. A typical charge lasts 4 to 6 weeks, and only take an hour. It does not need to be constantly plugged in to work.
How long does charging take, and how long does the battery last?

The Light Bath comes with some charge from the factory. It is recommended to charge before full usage. Charge until the light behind the button stops flashing.

How long does the battery last

Typically a battery last 4 to 6 weeks on a full charge. It can vary.
How do I know it is charging / finished charging

The logo on the front of the Light Bath will pulse when charging. It will stay illuminated when full. This is typically less an an hour.

It is not working - what should I do

Talk to the team. We will try to help, and if we can't we will replace the Light Bath for you.

How do I turn the Light Bath on?

Press and hold the button on the front of the Light Bath for 2 seconds. Hold the button, it does not depress.
How long do I use the Light Bath for?

The red and blue combined cycle should last for 1 minute. It will beep when complete.
Will it auto-turn-off?

Yes. If you leave it on or it accidentally turns on in transit for example it will after 5 minutes.

Is the Lightbath waterproof?

The Lightbath is water resistant and sealed, perfectly OK to rinse. Not advised to submerge.

Can I use the Lightbath with braces, veneers or crowns?

Please consult your dental practitioner for your personalised answer.

Is the Lightbath safe for sensitive teeth or gums?

Yes.

Is the Lightbath compatible with other toothpaste brands?

The Lightbath red and blue light frequencies are designed and optimised to work with our toothpaste tablets.

Toothpaste & Mouthwash Tablets

What are the ingredients in the toothpaste and mouthwash tablets?

NUEOS emphasises gentle ingredients that are effective yet easy on enamel. Specific ingredient lists can be found on the product pages.
Does your toothpaste include whitening peroxides, such as hydrogen peroxide or carbamide peroxide?

No, our products do not contain peroxide. Instead, they utilize proven and safe active ingredients such as Phthalimidoperoxycaproic Acid (PAP) and Hydroxyapatite (HAP) to effectively deep clean, whiten, and nourish your teeth and mouth.
Can I get an allergic reaction from the tablets?

All of the ingredients in our toothpaste and mouthwash tablets are well-known, tested, and widely approved.

If you have been recommended a certain product by your own dentist please check with them before you switch to us.

Toothpaste Tablet Ingredients: Cellulose Gum, Acacia Senegal Gum, Mentha Piperita Leaf Extract, Sodium Bicarbonate, Sodium Coco Sulfate, Potassium Citrate, Tricalcium Phosphate, Phthalimidoperoxycaproic Acid (PAP), Hydroxyapatite (HAP), Sodium Phytate, Xylitol, Vitamin E, Papain, Silica, Sodium Fluoride.

Mouthwash Tablet Ingredients: Xylitol, Isomalt, Calcium Carbonate, Erythritol, Natural Mint Flavor, Sodium Bicarbonate, Guar Gum, Zinc Citrate, Menthol, Hydroxyapatite (HAP), Silicon Dioxide.

Please note that these products are not recommended for children. If you have any dental or medical concerns, we recommend consulting your healthcare provider before use. In case of any allergic reactions, discontinue use immediately and seek advice from your healthcare provider.
How many tablets should I use?

1 tablet is 1 portion. So, just 1 for toothpaste and 1 for the mouthwash per go.
How can I make sure the toothpaste is spread well enough around my mouth?

Allow the tablet to dissolve as you chew it gentle. For best results, let the tablet sit on your tongue for a few seconds to soften before biting. As you chew, move it around your whole mouth.
Do I still need to use my normal toothpaste and mouthwash?

No, it is not necessary to use additional toothpaste or mouthwash products. Our complementary product set is designed to replace your traditional toothpaste and mouthwash.
Toothpaste foam - consistency

The toothpaste produces a natural foam. The quantity of foam varies slightly by person.

Do NUEOS tablets help remove surface and deep stains?

Yes, our PAP toothpaste and blue light technology effectively remove surface stains caused by coffee, tea, smoking, wine, etc. However, they will not alter the intrinsic color of the enamel.
Mouthwash - how long to leave it before eating/drinking?

The advice is at least 15 minutes after use. This is purely for any impact taste of the items you consume.
Can your toothpaste or mouthwash cause a damage to the tooth enamel?

No, our products are free of peroxide and abrasives, so they do not wear down or etch the enamel surface. On the contrary, our products contain HAP, which helps to protect your enamel.
Is your toothpaste and mouthwash safe for daily use?

Yes, the product is designed for daily use as part of your dental care routine, at least twice a day.
Does the toothpaste tablet have any whitening effect, or is there something else I should be aware of?

Yes, our toothpaste has a whitening effect due to its PAP active ingredient. The combination of PAP toothpaste and blue light is effective at removing surface stains caused by coffee, tea, smoking, wine, etc. However, it will not alter the intrinsic color of the enamel.
Does the toothpaste tablet contain fluoride?

Yes. See the toothpaste tablets product information page for fuller details.
Does the mouthwash tablet contain fluoride, alcohol or chlorhexidine?

No, our mouthwash tablet does not contain those ingredients
Can I buy extra toothpaste tablets?

If you are a subscriber - Yes. Contact the team for details.
Can I buy extra mouthwash tablets?

If you are a subscriber - Yes. Contact the team for details.
Can I just buy the toothpaste and mouthwash tablets?

No. NUEOS is a total oral health subscription.

Is the sachet recyclable?

Yes. Being plastic free and lightening the load on the environment is part of the NUEOS ethos. Please recycle as your local council/state recommends.
How long does each refill last?

Each refill sachet contains 62 tablets. That is enough for twice a day for the longest of months.
Can I travel with the tablets?

Yes. Toothpaste tablets offer several advantages over traditional toothpaste tubes, particularly in terms of TSA compliance and environmental impacts.
Are the tins refillable?

Yes. The beautiful bathroom tins are designed to last a lifetime. Just decant the refill sachet into the tin.

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