Subscribe & Save – Subscription Terms

Effective Date: October 1st, 2025

These terms explain how a NUEOS Subscribe & Save subscription works: what you receive, what you pay, how to manage or cancel it, and your legal rights. They apply to both our TriplePro (Original) and TripleBiotic (Postbiotic) ranges. Please read them before you subscribe, and keep a copy.

The key points

– No minimum term. Cancel whenever you like, in your account.

– Important: your free Starter Kit is an introductory offer. If you cancel before your second delivery is paid for, we may charge the difference between its retail value and what you paid, or you can return the kit instead (clause 9.5).

– Billed every 3 months in advance, at the price shown on the product page for your chosen range and confirmed at checkout.

– Your first delivery includes a free Starter Kit, plus a bonus month of tabs to share or keep as a spare.

– Free gifts are included with certain deliveries, subject to availability. Every gift is also sold on its own on nueos.com. We may swap in something of equal or greater value.

– Manage everything yourself in your account: skip, change dates, swap range, update details or cancel.

– Price changes are given with at least 30 days' notice, and you can cancel before they apply.

– 14-day right to cancel after your first delivery, plus all your usual legal rights for faulty goods.

1.  About us and these terms

1.1   Who we are. NUEOS is a trading name of Wizesmile Ltd, a company registered in England and Wales (company number 15706336), registered office 86–90 Paul Street, Third Floor, London EC2A 4NE. In these terms, "we", "us" and "our" mean Wizesmile Ltd, and "you" means the person who takes out the subscription.

1.2   How to contact us. Email support@nueos.com or use the contact form at nueos.com/pages/support.

1.3   Which documents apply. Your subscription is governed by:

(a)   these Subscription Terms;

(b)   our general Terms and Conditions;

(c)   our Shipping, Refunds & Returns policy; and

(d)   our Privacy Policy.

1.4   If there is any conflict between these Subscription Terms and the other documents, these Subscription Terms apply to your subscription.

1.5   Who can subscribe? You must be at least 18, buying as a consumer for personal use (not for resale), with a delivery address in England, Wales or Scotland. We cannot currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or outside the UK.

1.6   Your legal rights. Nothing in these terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2.  What your subscription includes

2.1   Choose your range. At checkout you choose either:

(a)   TriplePro – our original toothpaste and mouthwash tablets; or

(b)   TripleBiotic – our postbiotic toothpaste and mouthwash tablets.

2.2   Regular deliveries. Each quarterly delivery contains toothpaste tablets and mouthwash tablets from your chosen range, sized to last around 3 months for one person using them as directed. Actual use varies from person to person.

2.3   Delivery schedule. What is included in each delivery, including your Starter Kit and any gifts, is set out in Schedule 1. The product page and checkout show the up-to-date details at the time you subscribe.

2.4   Product information. Product descriptions, images and ingredient lists on nueos.com are for guidance. Small variations in colour, packaging design or tablet appearance may occur and do not affect the product's quality or function.

3.  Your first delivery and free Starter Kit

3.1   Your first delivery includes:

(a)   3 months of toothpaste and mouthwash tablets from your chosen range (this is what your first payment is for);

(b)   a free NUEOS Starter Kit, which currently contains a LightBath red and blue light device, floss with a refill, and reusable storage tins. See the Starter Kit product page for full details: TriplePro Starter Kit / TripleBiotic Starter Kit; and

(c)   a free bonus month of toothpaste and mouthwash tablets. This is a gift for you to share with someone, or to keep as a spare so your routine is not interrupted if a later delivery is delayed. It does not change your billing dates.

3.2   Introductory offer. The free Starter Kit and bonus month are an introductory offer for subscribers who continue to a second paid delivery. Please read clause 9.5, which explains what may happen if you cancel before then.

3.3   One free Starter Kit per customer. The free Starter Kit is available once per customer and once per delivery address. If you cancel and later subscribe again, or open a new account at the same address, your first delivery will not include another free Starter Kit unless we tell you otherwise at checkout.

3.4   Starter Kit contents may change. We may update the contents of the Starter Kit from time to time (for example, a newer version of an item, or a different accessory). The Starter Kit shown at checkout is the one you will receive. If an item is out of stock, clause 4.3 applies.

3.5   The Starter Kit is yours. Once delivered and your first payment has been taken, the Starter Kit belongs to you. This is subject only to clause 9.5 (if you cancel before your second paid delivery) and clause 10 (if you use your 14-day right to cancel).

3.6   Using the LightBath. Please read the instructions and FAQs before first use, and use the device only as directed. NUEOS products support your daily oral care routine. They do not replace professional dental advice or treatment; if you have concerns about your teeth or gums, speak to your dentist.

4.  Free gifts and bonus items

4.1   When gifts are included. Gifts and bonus items are included with the deliveries shown in Schedule 1. The delivery number refers to your paid subscription deliveries in order (Delivery 1, Delivery 2 and so on). Skipped deliveries do not count, so skipping a delivery moves any gift back accordingly.

4.2   To receive a gift, your subscription must be active and the payment for that delivery must have been taken successfully.

4.3   Subject to availability and substitution. All free gifts, bonus items and Starter Kit contents are subject to availability. If a gift or item is unavailable:

(a)   we may send a substitute item of a similar type and of equal or greater value (based on the price shown on each item's own product page on nueos.com at the time);

(b)   if a suitable substitute is not available, we may send the gift with a later delivery, once it is back in stock; and

(c)   if neither is possible, we will tell you by email and, where reasonable, offer an alternative benefit, such as extra tablets or a discount on a future delivery.

4.4   See each gift on its own page. Every gift we include is also sold on its own on nueos.com. Schedule 1 links to each gift's product page, where you can see the item and its current price. That price is for information only; gifts have no cash value (clause 4.6).

4.5   Mystery gift. The mystery gift is chosen by us from products sold on nueos.com and may vary between customers. It will be at least comparable in value to the other gifts in Schedule 1.

4.6   No cash alternative. Gifts and bonus items have no cash value, cannot be exchanged for cash or credit, and cannot be transferred or resold.

4.7   Changes to the gift programme. We may change or end the gift programme for future deliveries. If we do, we will give you at least 30 days' notice by email, and you may cancel your subscription before the change takes effect. Any gift already paid for in a delivery that has been charged will still be sent (or substituted under clause 4.3).

4.8   Allergies and sensitivities. Gifts may include cosmetic products. Always check the label and ingredients before use.

5.  Price and payment

5.1   Your price. The price of your subscription is the quarterly price shown on the subscription product page for your chosen range, and confirmed at checkout, when you subscribe:

(a)   TriplePro: [link: TriplePro Subscribe & Save product page]; and

(b)   TripleBiotic: [link: TripleBiotic Subscribe & Save product page].

5.2   Your order confirmation email records the price you agreed to. That price applies until it is changed under clause 6.

5.3   When you pay. You pay for each delivery in advance, every 3 months. Your first payment is taken at checkout. Each later payment is taken on your renewal date, which is roughly every 3 months after your first payment unless you change it in your account.

5.4   What the price includes. All prices include VAT and standard delivery to a GB address. There is no separate charge for delivery on subscription orders.

5.5   The Subscribe & Save saving. The "save 25%" claim compares the subscription price with buying the same tablets as one-off purchases at our standard nueos.com prices at the time. The saving does not include the value of the free Starter Kit or any gifts.

5.6   Reminder before every payment. We will email you a few days before each renewal payment, telling you the amount, the date and how to skip, change or cancel.

5.7   Recurring payment authority. By subscribing, you authorise us and our payment providers (currently Shopify Payments and our subscription platform, Recharge) to charge your chosen payment method for each renewal until you cancel, and for any amount due under clause 9.5 after we have given you the notice it requires. You must keep your payment details up to date in your account.

5.8   If a payment fails:

(a)   we will let you know and may try to take payment again over the following days;

(b)   we will not dispatch that delivery until payment has been received; and

(c)   if we still cannot collect payment, we may pause or cancel your subscription. We will tell you if we do. We do not charge a fee for failed payments.

5.9   Offers and discount codes. Promotional offers and codes have their own terms, which we will show you. Unless those terms say otherwise, codes cannot be combined, and a code applies only to the delivery or deliveries it says it applies to.

6.  Changes to the price

6.1   We may change the price of your subscription. We aim to keep price changes in line with general inflation. We may also need to change the price for other genuine reasons, such as increases in the cost of ingredients, packaging, manufacturing, delivery or payment processing, changes in VAT or other taxes, or changes to the products included in your subscription.

6.2   Notice. We will tell you by email at least 30 days before any price increase affects a payment. The email will set out the new price and the date it applies from.

6.3   Your choice. If you do not want to pay the new price, you can cancel (or change your subscription) in your account before the new price applies, and you will not be charged anything more. If you do nothing, the new price will apply from the date stated.

6.4   Frequency. We will not normally increase the price of your subscription more than once in any 12-month period, except to reflect a change in the rate of VAT.

6.5   Price reductions. If we reduce the price, we may apply the lower price without advance notice.

7.  Delivery

7.1   Where we deliver. We deliver to addresses in England, Wales and Scotland only (see clause 1.5).

7.2   Timing. We aim to dispatch each order within 1–2 working days of a successful payment. Most orders arrive within 2–4 working days of dispatch by a tracked service. These times are estimates and may be longer at busy times.

7.3   Starter Kit delivery. Because of its size, your first delivery may need to be received in person. If no one is available, the courier will leave instructions for redelivery or collection.

7.4   If something goes wrong. If your order has not arrived within 10 working days of dispatch, or it arrives damaged or incorrect, contact us as soon as possible (and within 14 days of delivery for damaged or incorrect items) and we will put it right.

7.5   Your address. Please keep your delivery address up to date in your account. Changes must be made before your renewal date to apply to that delivery.

7.6   Ownership and risk. Products become your responsibility once delivered to the address you gave us, and belong to you once we have received payment.

7.7   Our Shipping, Refunds & Returns policy has more detail.

8.  Managing your subscription

8.1   Self-service. Log in to your account at nueos.com at any time to:

(a)   see your next payment date and what is in your next delivery;

(b)   bring forward, delay or skip a delivery;

(c)   swap between TriplePro and TripleBiotic;

(d)   update your delivery address and payment details; and

(e)   cancel your subscription.

8.2   Deadline for changes. To affect your next delivery, changes must be made before your renewal payment is taken. Changes made afterwards apply to the following delivery.

8.3   Swapping ranges. If you swap range, the price of the new range (as shown on nueos.com at the time) will apply from your next payment. We will show you the new price before you confirm. Swapping does not restart your delivery count for gifts, and does not entitle you to another Starter Kit.

8.4   Need help? If you cannot make a change yourself, email support@nueos.com and we will do it for you.

9.  No minimum term - cancelling at any time

9.1   For the avoidance of doubt, there is no minimum term. You can cancel your subscription at any time, for any reason. Apart from the introductory offer balance in clause 9.5, which can only arise if you cancel before your second paid delivery, there is no charge for cancelling.

9.2   How to cancel. Cancel in your account at nueos.com, or email support@nueos.com with your name and the email address on your account. We will confirm your cancellation by email and must be in reasonable time before the next automated payment.

9.3   Timing. If you cancel before your next renewal payment is taken, no further payments will be taken and no further deliveries sent.

9.4   If you have just been charged. If you cancel after a renewal payment has been taken, that delivery will be sent as normal, as it has already been paid for. As a goodwill gesture, if you contact us within 24 hours of a renewal payment and the order has not yet been dispatched, we will cancel that order and refund you in full.

9.5   Cancelling before your second paid delivery. The free Starter Kit and bonus month in your first delivery are given on the basis that you continue to at least a second paid delivery. If you cancel before your second delivery has been paid for, we have the right (but are not obliged) to charge you the Introductory Offer Balance, as follows:

(a)   What it is. The Introductory Offer Balance is the retail value of the items in your first delivery, less the amount you paid for that delivery. It is never more than that difference.

(b)   Retail value means the price at which each item was offered for sale on its own product page on nueos.com on the date you subscribed (for example, the Starter Kit page linked in clause 3.1(b)). It is never more than the price customers were actually being charged for that item on that date.

(c)   Notice first. If we decide to charge it, we will email you the exact amount and how we worked it out. We will not take any payment until at least 14 days after that email.

(d)   Return instead of paying. Within those 14 days, you can choose to return the Starter Kit (including the LightBath device and all its accessories) unused or in good condition instead of paying. If you do, no Introductory Offer Balance will be charged. Please contact us first for the return address. You pay the cost of return.

(e)   When it does not apply. This clause does not apply if you cancel within your 14-day cancellation period under clause 10, if you end the subscription because of a fault or because we have broken these terms, or if we end or suspend the subscription for reasons that are not your fault (including under clauses 12.3 and 13.2).

(f)   Skipping. If you skip or delay deliveries so that your second delivery has not been paid for within [6] months of your first delivery, we may treat your subscription as cancelled for the purposes of this clause. We will tell you before we do.

(g)   Payment. Any amount due will be taken from the payment method on your account, as authorised under clause 5.7, or you can pay it another way by contacting us.

9.6   What you keep. Subject to clause 9.5, anything already delivered and paid for, including your Starter Kit and any gifts, is yours to keep. After you cancel, you will no longer receive any future gifts or bonus items.

9.7   Your other rights still apply. Cancelling under this clause does not affect your 14-day right to cancel (clause 10) or your rights if goods are faulty (clause 11).

10.  Your 14-day right to cancel

10.1   Your statutory right. As you are buying online, you have a legal right to cancel your subscription contract within 14 days, starting on the day after you receive your first delivery. You do not need to give a reason.

10.2   How to cancel. Tell us clearly by email to support@nueos.com.

10.3   Returning items. You must send back the items from your first delivery within 14 days of telling us you are cancelling, including the Starter Kit (with the LightBath device and all its accessories) and any free gifts, because these were supplied as part of your subscription. Please contact us first and we will give you the return address. Unless the items are faulty or incorrect, you pay the cost of returning them.

10.4   Opened tablets. For health protection and hygiene reasons, the right to cancel does not apply to toothpaste or mouthwash tablets once their sealed packaging has been opened after delivery. Unopened, sealed tablets can be returned.

10.5   Your refund. We will refund the price you paid, including standard delivery costs, within 14 days of receiving the items back (or of you providing evidence that you have sent them, if earlier). We refund to your original payment method. We may reduce your refund to reflect any reduction in the value of the items caused by handling them more than was necessary to check them. We will not refund the price of tablets you have opened.

10.6   Later deliveries. The statutory 14-day right runs from your first delivery only. After that, you can still cancel future deliveries at any time under clause 9.

11.  If something is wrong with your products

11.1   Your legal rights. We are under a legal duty to supply products that are of satisfactory quality, fit for purpose and as described. In summary, under the Consumer Rights Act 2015:

(a)   within 30 days of delivery, you can reject faulty goods and get a full refund;

(b)   after 30 days, you are entitled to a repair or replacement, and if that is not possible or does not fix the problem, a refund or price reduction;

(c)   if a fault appears within 6 months of delivery, it is presumed to have been there at delivery unless we can show otherwise; and

(d)   you may have rights for up to 6 years after delivery (5 years in Scotland), for example for your LightBath device.

11.2   This is a summary. Your full rights are available from Citizens Advice (citizensadvice.org.uk).

11.3   What to do. Contact support@nueos.com with your order number, a description of the problem and, if possible, photos. Please read the FAQs on charging and using the LightBath first, as many issues can be solved quickly. Do not send anything back before contacting us. We will cover the cost of returning faulty items.

11.4   Our Shipping, Refunds & Returns policy gives more detail on how returns work.

12.  Changes to products and to these terms

12.1   Minor changes to products. We may make minor changes to our products, for example to packaging, tablet appearance, or to reflect changes in law or regulation or supply of ingredients. These will not materially affect how you use the products.

12.2   Bigger changes. If we need to make a significant change to the products in your subscription (for example, a reformulation or a change to the number of tablets per delivery), we will tell you at least 30 days in advance by email, and you may cancel before the change takes effect.

12.3   If we discontinue a range. If we stop offering your chosen range, we will give you reasonable notice and offer you the option to switch to another range. If you do not want to switch, your subscription will end and we will refund any payment for deliveries not yet sent.

12.4   Changes to these terms. We may update these terms to reflect changes in law, in our products or in how we run the subscription. We will give you at least 30 days' notice by email of any change that affects you. If you do not agree, you can cancel before the change takes effect. Changes required by law may apply sooner where necessary. The latest version will always be at nueos.com/pages/subscription-terms.

13.  When we may suspend or end your subscription

13.1   We may suspend or end your subscription by telling you in writing if:

(a)   we cannot collect payment after trying under clause 5.8;

(b)   we reasonably believe you are misusing the subscription, for example by using multiple accounts or addresses to obtain more than one free Starter Kit, reselling products or gifts, or through fraudulent payment activity; or

(c)   you break these terms in a serious way.

13.2   If we stop offering subscriptions. We may stop offering the subscription service altogether by giving you at least 30 days' notice. We will refund any payments for deliveries not yet sent.

14.  Existing bi-monthly subscribers

14.1   Who this applies to. This clause applies if you subscribed to our previous bi-monthly subscription before 1st October 2026] (a "Legacy Subscription").

14.2   Your current price continues. Your Legacy Subscription will continue at your current price and delivery frequency for the foreseeable future. We have no current plans to change your price. If that changes, we will follow clause 6, including giving you at least 30 days' notice and the option to cancel.

14.3   Moving to quarterly. In due course, we will contact you to offer you the option of moving to our quarterly subscription. Moving is optional. Before you decide, we will explain what would change, including the price, delivery frequency and any gifts.

14.4   Your terms move across to these terms. From 1st October 2026], these Subscription Terms replace the Subscription Terms dated 1 July 2025 for all Legacy Subscriptions. The only exceptions are your price and delivery frequency, which stay as described in clause 14.2 until you choose to move. This means that:

(a)   the 12-month minimum commitment no longer applies, and you can cancel at any time under clause 9;

(b)   you no longer need to give a full billing cycle's notice to cancel; and

(c)   the gift schedule in Schedule 1 applies to quarterly subscriptions only, unless we tell you otherwise; and

(d)   the introductory offer balance in clause 9.5 does not apply to Legacy Subscriptions.

14.5   We will email all Legacy Subscription customers about these changes before they take effect.

15.  Our responsibility to you

15.1   What we are responsible for. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen, or if both of us knew it might happen when you subscribed.

15.2   What we do not limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products (including under the Consumer Rights Act 2015), or for defective products under the Consumer Protection Act 1987.

15.3   Business losses. We supply our products for domestic and private use only. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

15.4   Using products as directed. Please follow the instructions for use and check the ingredients. If you experience irritation or an adverse reaction, stop using the product and seek advice from your dentist, pharmacist or doctor.

16.  Events outside our control

16.1   We are not responsible for delays or failures caused by events outside our reasonable control, such as courier disruption, severe weather, supplier failure or industrial action. If this happens, we will tell you as soon as we can and take steps to minimise the delay. If the delay is likely to be substantial, you may cancel and receive a refund for any delivery paid for but not received.

17.  Your personal information

17.1   We use your personal information only as set out in our Privacy Policy. Your payment details are processed securely by our payment providers; we do not store your full card details.

18.  Other important terms

18.1   Transfer. Your subscription is personal to you and cannot be transferred. We may transfer our rights and obligations under these terms to another organisation, and we will tell you if this happens. It will not affect your rights.

18.2   Third parties. Nobody else has any rights under these terms.

18.3   Severability. If a court decides that any part of these terms is invalid, the rest will continue in effect.

18.4   Delay. If we do not insist on you doing something straight away, we can still require you to do it later.

19.  Complaints and the law that applies

19.1   Complaints. If you are unhappy, please email support@nueos.com. We aim to reply within [5] working days and to resolve complaints fairly and promptly.

19.2   Governing law. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts, and Scots law will apply to the extent it gives you additional protection.