Effective Date: July 1st, 2025

At NUEOS, operated by Wizesmile LTD ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website (https://nueos.com) and use our services.

This Privacy Policy applies to all our employees and staff members and all Personal Data processed at any time by us.

1. Personal Data We Collect

a. When you interact with our website or purchase a subscription, we collect the following types of personal data:

- Name
- Email address
- Phone number
- Payment details
- Shipping address

b. We do not collect any health-related data.

2. How We Use Your Data

a. We collect and process your personal data for the following purposes:
i. Order fulfillment and shipping
ii. Customer support and inquiries
iii. System notifications and operations
iv. Marketing, including promotional emails
v. Website analytics and performance tracking

b. You may manage your communication preferences by unsubscribing from promotional emails.

3. Data Sharing with Third Parties

a. We only share personal data with trusted third-party service providers to facilitate operations, including:
i. Payment processing: e.g. Stripe, PayPal, Recharge
ii. Shipping providers: e.g. Huboo
iii. Marketing and analytics: e.g. Omnisend, Google Analytics, Meta (Facebook & Instagram tracking pixel)

b. These third parties process your data according to their own privacy policies and may change time to time.

4. Cookies & Tracking Technologies

a. We use cookies and similar technologies to enhance user experience and analyze website performance.
b. The technologies we use include, but not exhaustively:
i. Google Analytics
ii. Facebook Pixel
c. Users can manage or disable cookies through their browser settings or our website’s cookie preference tool.

5. Data Retention & Security

a. We retain customer data indefinitely unless a customer is no longer active, in which case we delete their data after seven (7) years.
b. We implement security protocols to protect personal data against unauthorised access, alteration, or misuse.

6. Your Rights Under GDPR

a. If you are located in the UK or EU, you have the following rights under GDPR:
i. The right to access, update, or delete your personal data
ii. The right to object to processing for marketing purposes
iii. The right to request data portability
iv. The right to withdraw consent for data processing

b. To exercise any of these rights, please contact our customer service team.

7. Children’s Privacy

a. Our website and services are not intended for children under 18, and we do not knowingly collect personal data from minors. If you believe this has happened please contact the Support team.

8. Changes to This Policy

a. We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where required, we will notify users.

9. Who is Your Data Controller

a. NUEOS is your Data Controller and responsible for your Personal Data. There is no obligation under GDPR to appoint a data protection officer and have not done so at the time of this policy. Therefore, any inquiries about your data should either be sent to us on email at support@nueos.com our our correspondence address.
b. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
c. In discharging our responsibilities as a Data Controller we have employees who will deal with your data on our behalf (known as “Processors”). Therefore, the responsibilities described below may be assigned to an individual, or may be taken to apply to the organisation as a whole. The Data Controller and our Processors have the following responsibilities including privacy, accuracy, security of data.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

WIZESMILE LTD
86-90 Paul Street, Third Floor, London, EC2A 4NE, United Kingdom
Email: support@nueos.com

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.