Effective Date: July 1st, 2025

Welcome to NUEOS, operated by Wizesmile LTD ("Company," "we," "our," or "us"). By accessing and using our website (https://nueos.com) and purchasing our subscription-based oral healthcare products, you agree to the following Terms and Conditions.

1. General Information

a. These Terms and Conditions govern your use of our website and the purchase of our subscription services from it.
b. By purchasing a subscription, you confirm that you are at least 18 years old or have permission from a legal guardian.
c. We reserve the right to update or modify these Terms and Conditions at any time.

2. Subscription Services

a. NUEOS offers a subscription service for oral healthcare products.
b. Your subscription will automatically renew every renewal period unless canceled. See ‘Subscription Terms’ for specifics.
c. Customers will receive a notification prior to renewal.
d. Cancellation will prevent future charges but will not provide a refund for the current billing period.
e. If there is a fault or issue please contact the Support team.

3. Payments and Billing

a. All subscription payments are processed automatically at the start of each billing cycle.
b. In case of payment failure, we may retry the transaction or suspend your subscription until payment is received.

4. Shipping and Delivery

a. We ship to locations as specified on our website.
b. Standard shipping costs are covered by the company.
c. Estimated delivery times will be provided at checkout, but we are not liable for delays beyond our control.
d. If a package is lost or undelivered, please contact our customer service for assistance.
e. See our Shipping specific page for details.

5. Faulty Products

a. Contact us if your products are faulty for repair, replacement, or refund.
b. See our specific page for more information.

6. Returns and Refunds

a. See the specific return policy for further details.

7. User Accounts

a. When purchasing a subscription, an account will automatically be created for you.
b. Your account and subscription are personal and non-transferable.
c. Users are responsible for maintaining the confidentiality of their account credentials.
d. To login to your account, do so via the login feature on the nueos.com website.

8. Intellectual Property

a. All content on our website, including text, images, branding, and trademarks, is the exclusive property of NUEOS and Wizesmile LTD.
b. Users may share our social media content but must not modify or claim ownership over it.
c. Unauthorised reproduction or use of our intellectual property is strictly prohibited.

9. Sustainability & Ethical Policy

a. We are committed to reducing environmental impact by (where possible):
i. Using recyclable packaging.
ii. Promoting long-term oral health to reduce waste.
iii. Ethical sourcing of ingredients and materials.

10. Disclaimers and Liability

a. NUEOS products are provided as-is and should be used as directed.
b. We are not responsible for any personal reactions, sensitivities, or adverse effects caused by our products.
c. To the maximum extent permitted by law, NUEOS shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access.
d. NUEOS products are designed to support oral health but do not replace professional dental advice or treatment. If you have health concerns, consult your dentist or health care professional.

11. Accessibility Statement

a. We aim for NUEOS.com to be accessible to all users, including those with disabilities. If you experience issues, contact support@nueos.com

12. Governing Law

a. These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
b. Any disputes arising from these terms shall be resolved in the courts of England and Wales.

13. Contact Information

a. If you have any questions about these Terms and Conditions, please contact us at:

Wizesmile LTD
86-90 Paul Street, Third Floor
London, EC2A 4NE, United Kingdom
Email: support@nueos.com

By using our website and purchasing a subscription, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.